We encourage advanced reservations on all appointments but walk-in guests are welcome. There is no appointment guarantee for late arrival, and if service is provided, it will end at the scheduled time with full treatment price charged.
It is always the recommendation of Southlake Facials & Massage to set your next treatment prior to leaving in order for us to accommodate and cater to your utmost preferences. Please note that a Credit Card is required to hold your reservations when scheduling treatments. Nothing will be charged to your account unless you fail to cancel/reschedule within appropriate amount of time.
Southlake Facials & Massage reserves the right to modify, discontinue, or raise prices on certain treatments without prior notification to ensure that maximum standards of service and quality are met.
Method of Payment
We accept all major credit cards, debit cards, business and personal checks and cash.
Southlake Facials & Massage is an adult oriented atmosphere; therefore guest must be at least 18 years of age, unless accompanied by a parent. Persons under the age of 18 are welcome but may need a signed waiver and/or accompaniment of a parent or adult guardian. Please contact us for more information.
Child Safety Policy
Children are only permitted in the salon or spa area when having a service. For safety reasons and insurance purposes, no child under the age of 12 may accompany you while you are having a service. We do not have the facilities to care for children. We love children, and we hope you understand, we cannot assure their safety in a professional environment. We also do not want to compromise the relaxation of our guests. Your understanding is greatly appreciated.
When a cancellation or date change is necessary, we request a minimum of 24 hour notice. A 24 hour notice is required for any service(s) scheduled. Failure to show for an appointment will result in charges due in full for services scheduled. Any appointment cancelled or rescheduled with less than 24 hours notice will result in charges of 100% of services booked.
Southlake Facials & Massage gift certificates are perfect for anyone, any season or any reason. Gift Certificates are non-refundable, not transferable and not redeemable for cash. All Gift Certificates expire one year after date of issue and cannot be replaced if lost or stolen.
Returns & Exchanges
Your satisfaction is our ultimate goal. We reserve the right to determine and modify accommodations for unsatisfactory service or retail purchase to ensure that our service standards and quality are met.
Any return/exchange must be within 30 days and must be unopened or unused. Any products that are damaged or inoperable, must be returned, within 10 days.